Refund Policy

Last Updated: September 11, 2025

At TaxPilot24, we want every customer to feel confident in choosing our software. To ensure satisfaction, we provide a transparent refund policy as outlined below:

Paid Subscriptions (After Trial)

Once the 45-day trial ends and you choose a paid subscription, the payment becomes non-refundable for the current billing period.

You may cancel your subscription at any time to avoid future charges.

Annual Licenses

If you purchase an annual license, you may request a refund within 14 days of payment, provided you have not actively used the license key to generate reports or submit filings.

After 14 days, annual license fees are non-refundable.

Exceptional Cases

Refunds may be issued on a case-by-case basis in situations of:

• Verified technical failure (e.g., the software cannot be activated or used as intended)
• Billing errors

How to Request a Refund

To request a refund, please contact our support team at support@taxpilot24.com.

When contacting support, please include:

• Your account email address
• Order/transaction ID
• Reason for the refund request
• Any relevant details about technical issues (if applicable)

We will review your request and respond within 3-5 business days. If approved, refunds will be processed to the original payment method within 7-10 business days.